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AI Agents Turn 85% SaaS Margins Into BPO Math

AI Agents Turn 85% SaaS Margins Into BPO Math

Intercom now charges $0.99 per resolution instead of per seat. Salesforce bills $2 per conversation. The per-seat SaaS model that built a trillion-dollar industry is fracturing as AI agents replace human operators.

Jun 7 · 9m read
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